How To Review The Effectiveness Of Your Learning And Development Function

Traditionally, Learning and Development teams have taken an inward-looking approach to measuring their effectiveness. They have analysed the things that matter to them, such as feedback on training courses, time spent on training courses, numbers of attendees on courses and so on. The problem in gathering this data, is the fact that it has very little relevance to the business. Why? Because the business wants to know the impact its investment in learning and development is having on business outcomes, not how successful a training course has been for those who attended it.

So how do you figure out the effectiveness of your Learning and Development function? To what extent are you able to demonstrate that you are adopting modernised learning approaches that deliver the outcomes the business needs: improved productivity, engagement; revenue and agility?