How to Save Countless Hours Spent Providing Tech Assistance to Members

One of the most difficult challenges that your association will face concerning your CME LMS is how to reduce the countless hours spent providing tech assistance to members, without compromising customer service.

Balancing your learners’ need to simply get on with their work with your association’s mandate to use tech features that optimize your LMS’ potential is a painstaking exercise. You’ll need a solid understanding of instructional design principles and website usability standards. Unless you utilize a third-party LMS solution, you’ll also need a fair amount of patience to review, update, and implement a new approach to tech support management.

While that prospect may seem daunting, it shouldn’t discourage. The following strategies will help you decrease your members’ need for tech assistance over time, and make a future rise in call volume unlikely.

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