It would seem students should want the help of their instructors, especially when they are struggling with course topics, assignments, and meeting deadlines. But the reality is that this is not usually the case and as most educators know, students may even resist the very idea of asking for help and prefer to give up when faced with a challenge. This can occur even when an instructor has done everything possible to encourage students to speak up. For example, I have observed many online classes where instructors created optimal classroom conditions that were conducive for productive exchanges, similar to what I have done within my own online classes, and students still would not ask for help – even when their grades were declining.