HTML5 only issue: Playhead won’t move beyond Click Box Pause Point if Final Attempt reached prior to Pause Point


Hoping someone can shed some light on this issue. We are using CP9, updated to most recent version, trying to publish software simulations in HTML5 output only. These are simulations for clients to complete on desktop devices, not mobile.

Below is the typical setup:

Using screen captures as backgrounds, we use the following objects on most slides.

Single Click Box over the correct click location. Set to Go to the Next Slide on success, 3 attempts allowed, Continue on Final Attempt. Click Boxes are not included in quiz reporting for most slides. Just after the click box on the Timeline, we have a Smart Shape used as a button, which we use as a “step failure modal” – so if the user does not make the correct click in 3 tries the fail modal is displayed. User clicks the popup (fail modal) > slide continues forward > then we show mouse movement of the correct action. Project moves to the next slide. Object arrangement can be seen below:

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