Human Performance Improvement (HPI) Basics: Gilbert’s Behavioral Engineering Model (BEM)

Human Performance Improvement, or HPI, is the field of study dedicated to creating methods that allow us to better (1) identify workplace problems, (2) analyze their cause(s), (3) come up with interventions that will lead to meaningful performance improvements, and (4) evaluate those interventions to make sure they were successful and to check to see if they created unintended negative consequences.

HPI is both a systematic method and a systemic method for workplace performance improvement. When we say that HPI is systematic, we mean the various HPI models present a sequential, step-by-step process the HPI professional can use to work through the performance problem identification and solution process listed in brief above. There are numerous systematic HPI models for doing this, and in this article, we’re going to discuss one of those–Thomas Gilbert’s Behavior Engineering Model, also known as BEM. We’ve already discussed a few other systematic HPI models, including the ATD HPI model and the Rummler/Brache Nine Variables HPI model.

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