Hybrid Work Needs a Human Touch

Before the pandemic, organizations already struggled with managing a mix of in-person and virtual learning programs but there was never much impetus to move away from a very event-driven, in-person approach. For perspective, Brandon Hall Group’s 2019 Learner Experience Study found that 97% of companies leveraged in-person, instructor-led training to at least some degree, with more than two-thirds using it “very often” or “always.” Aside from eLearning modules, no other modality even came close.

The past two years have seen that paradigm turned on its head. Suddenly, there was no ILT and companies scrambled to replace it with a variety of digital and virtual alternatives. As the dust settles, things will not go back to the way they were. Even as people continue to return to the workplace, the contingent of remote workers will be large enough that companies must adjust their strategies and processes to meet their needs.