A few weeks ago I received an SOS call from a teacher in distress. The Internet appeared to be down and that meant the tech lesson she meticulously planned was nearing epic fail status. When I entered the room, I could immediately sense that anxiety and frustration trumped her usual calm and patient demeanor. As she explained the issues she was encountering, I noticed that a few items necessary for her to be successful were not connected. It was that simple. But instead of adding to her mounting stress level and pointing that out, I poked around for a few minutes, pretending to diagnose the demise of civilization as we know it. And then just like that, power was restored, lights flashed and all was good in her world again… (OK, until recess duty began!)
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