I couldn’t open the captivate file on another computer.

I am using the trial version of Adobe Captivate 2019 release and tried to open the file on another computer (same version). But it says

Adobe Captivate could not open “FileName.cptx”. Ensure that:

– The file is not open already.

– The file is not damaged. For example, if the file was an email attachment, ensure that you have decoded the file correctly.

– The hard disk has sufficient available space.

– The system has sufficient resources. To optimize all resources, close all other applications.

Is there anyone who knows the solution?

Thank you.

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