Importance of Just in Time Performance Support

Imagine a situation where you have attended a tool-related training course and have been asked to work on the tool a couple of months later. When you try to work on the tool, you do not seem to remember most of the content; here comes the need of performance support. We all know that we are hardly able to retain 30% of what we are taught within 48 hours of training. You scan through the web, ask people around you, and even contact the support team, but you can barely manage to solve the issue. Now, rewind and think of how much resources are wasted during the time it took you to access the information from various sources. Indeed, a lot!

Now ask yourself; how would the situation be different had you been given access to appropriate, just in time performance support to overcome the complex situation in hand?