Institutional knowledge

Institutional knowledge is the stored information of employees of a com­pany. It consists of data, projects, regulations, perspectives, policies and procedures. It can be the sum of decades of company history.

More broadly, institutional knowledge may be found in corporations, professional groups, government bodies, religious groups, academic collaborations, and by extension, in entire cultures in the form of oral storytelling.

At times it is referred to as organizational knowledge or institutional memory, somewhat akin to cultural capital, like the ‘collective hard drive’ of a company.

In essence, institutional knowledge is what an organization knows and how it does things.

Only recently has it been recognised that institutional knowledge needs technology to ensure its preservation, assist with its curation and with its ease of access.

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