Interactive Video Tool does not load a Youtube video

Hi,

I am trying to load a YouTube video using the Interactive video tool. The loading shows the upload until 50%,  stops there and never finishes. when it is manually stopped, it shows the following msg: “Video encountered an internal error”.

If I use the YouTube Learning Interaction it works. I am not sure what could be happening.

Please I appreciate if there is any idea.

Version Captivate 2019 Release – 11.0

Windows 7

attached is the screenshot

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