Interview with Charles Jennings

If you were to classify the industry you are currently a part of, what would you identify this industry as?

I see this industry as one that has an increasing and critical role to play in improving performance across local, national and international workforces. Its focus is not on learning but on performance. Its increasingly critical role is due to the fact that the intangible value of organizations is almost universally increasing, and most of that intangible value is constituted by the capability of workforces. In 1975 more than 80% of the value of the S&P 500 was tangible. By 2009 that had flipped – more than 80% was intangible.

The role of our industry is to support this important element of our organizations perform to their highest ability.