Is L&D Held Hostage by Learning?

We (L&D) could prove knowledge transfer…also known as “potential”…at completion of our learning events, but we were not focused on nor were we equipped to implement that learning downstream at Point-of-Work where “effective and sustainable performance” SHOULD manifest. Just ask the Help Desk staff blown out with an avalanche of post-training questions. Just ask the Procurement staff pulled off task to isolate and recycle bogus requests due to data field entry errors. Just ask the HR staff buried in Manager Self-Service confusion. Just ask the frustrated end-users who fought through delays in getting help at their moments of need…and there were plenty. Did we ultimately implement and slog toward full adoption? Yes…but at what cost?

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#GuildChat for 7/19/19: Supporting a Challenging Workforce How to Become a Hadoop Developer | Simplilearn
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