Is the chatbot an online entrepreneur’s best friend?

Bots, bots everywhere! It seems that every time we access a company’s Facebook page or click on a landing page, there’s a corner where we can directly ask for help. Also, while this help once used to come from real people, nowadays more and more conversations are started and closed by chatbots.

If chatbots were once considered a much-hyped trend, they seem to be here to stay. Not only that, they seem to be intent on taking over, with the aim of simulating human conversations so well that people will soon be unable to know whether they’re talking to a bot or a person.

But before we get into sci-fi territory, a software that answers questions and shows people around your online store can help online entrepreneurs generate leads, implement a customer care system, and generally make a visitor’s stay on your website more pleasant.

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