Is Training Part of Your Customer Experience Strategy?

Any company working in a service-oriented industry has accepted the fact that customer experience is a big deal, huge in fact. Gone are the days that companies focus solely on customer service, customer experience is the next best thing, and rightly so. Companies that excel at customer experience enhance their brand reputation, earn more customers, reduce churn and increase their revenues and profits. These are really powerful benefits, but how does your company excel at the customer experience? You need to develop a robust customer experience strategy that includes customer experience training. Before we dive into your strategy, let’s define what customer experience is.

Customer Experience vs. Customer Service
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