Issue with audio when uploading Captivate to SuccessFactors

Hi All, I have created an animated slide with a voice over.  The image appears and I have recorded a voice over which is attached to the image.  It’s a diagram and the images build to make the final diagram.  When we have uploaded this to our test environment in SuccessFactors the audio is out of sync, when we them upload it to our live environment their is no sound.  Just wanted to check that I have created the slide in the correct way and if anyone else has experienced issues with audio when using SuccessFactors.  Thanks.

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