Issues with courses in Successfactors LMS

Have courses created in Captivate and uploaded into Successfactors LMS.  Courses doing 1 of a few things.

1. Course will not launch.  Just receive a spinning wheel on a white screen and nothing else.

2. Course launches but if you shut the course down say when you get to the third frame and then relaunch it, course will not launch.  Just goes to white screen and spins.

3. Course freezes during the course and will not move forward.

What issues could be causing these things to happen?

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