As customer education professionals, we do not think of collecting sales taxes on the sale of our training courses. After all, sales taxes don't apply to services like training, right? That may not always be true. In fact, when you are selling training globally, the number of tax jurisdictions make the odds high that some require sales taxes to be collected for services like software training. This adds a complexity that customer education teams need to understand. And if you want to scale your customer education business globally, you must understand it, or at least be informed enough to work closely with your finance team.
This will definitely make your CFO happy.
Very. Happy.
I know what you are thinking. "Shouldn't our finance team worry about how to keep track of tax rules all over the world?" Yes. They should. But so should you. Customer education teams are the ones developing and selling the training "product," so at the very least, should be asking the question, "When we sell this course on our website, could it be subject to sales taxes?"
Tags: Avalara • AvaTax • Customer Education • LMS • Sales Taxes