Engaging customers as a salesperson can be difficult. It requires a lot of research on your end. You need to know what your customers’ and prospects’ values are, what will be mutually valuable for your business and theirs, and what they’re about, in general. That may not sound too bad on the surface, but when you realize how much research you’ll have to do to accurately assess how to engage your customers, you’ll grasp just how much work you have cut out for you.
Certainly, customer engagement is relevant to more than just the sales team. It should be a company-wide business principle. But it is something that particularly affects sales. It’s also something you can train for.
Like many things in the business world, the quality of your sales team’s customer engagement is heavily affected by the quality of their training. But what determines the efficacy of sales training? What can ensure that salespeople will complete their training knowing how to engage customers? We can help you answer those questions.
Tags: Business Training • Digitalchalk • elearning • LMS • online sales training • Responsive AI • Sales Training • Sales Training Technology