Learning at Work Week 2016 #1

Learning at Work Week 2016 #1

Let us introduce Natalie, the first participant in our Learning at Work Week 2016 blog series.

Natalie Ann Holborow, Instructional Designer at CDSM

Natalie is an Instructional Designer at CDSM. Her role is to create the content for the e-learning programmes and work closely with the graphics designers to get the design right for the customer. At the moment, Natalie’s current focus is the Honda PLCC project, which allows her the opportunity to work very closely with the customer, a very helpful and rewarding experience.

We asked Natalie – what did you learn at work this week?

“At the moment I am learning to use Honda’s PLCC system, a program which allows the user to manage appointments and contacts throughout the Sales and Aftersales processes. Though challenging, this project has allowed me to build a good rapport with the customer and help me to get to grips with a system in exactly the same way the user would be experiencing it which has helped me to work out exactly how to structure the module in a way which is most engaging and accessible for a new user.”

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Learning at Work Week 2016 #2 Series on Managing Change: Lean and Six Sigma at Ruukki
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