Learning the Principles of Business First-Hand

Students at the St. Paul Farmers Market.

Globe University-Woodbury students in the Organizational Behavior class traveled to a local mall and to the St. Paul Farmers’ Market to compare how the culture of company and its management directly affects the overall culture and customer service of a business.

The students were asked to compare the difference in customer service between the hourly employees at a mall and the small-business owners at the farmers market.

According to business program chair, Thomas Hakko, most of the employees at the mall are paid hourly and have little incentive to assist or help the customers. He continues by explaining how the trip to the farmers market was completely different.

“At the farmers market the students were exposed to owners who have a vested interest in helping to sell their product,” said Hakko. “The environment is totally different. You hear laughter and see smiles, people are happy to be there.”

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