Learning to Walk: A Developing Customer Training Program

We recently released the eBook "The 3 Stages of Customer Training Development," where we broke down the process for building a customer training program. Last week we discussed stage 1. In this post, we will be discussing the second stage in the training development process.

At the "walking" stage of development in a customer training program, training professionals have moved past many of the initial roadblocks they faced, as they have been able to demonstrate the value of training to their employers. Now throughout the organization, there is increased traction and buy-in for the program.

This shift often brings about other changes, including hiring additional team members and providing a larger budget for this initiative. Many customer training teams will then use this opportunity to improve their tech stack.

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