#Learning2019 Day 2. About performance support and the future of learning…

The second day of Learning 2019. A full packed schedule with many sessions, keynotes, planned and unplanned meetings.

Today started early at 6.45 with an extra "Dutch session" by Molly Petroff from the St Vincent Hospital. Molly is a workflow specialist already for 12 years. She showed us how they got started and what they have learned along the way. They created based on the main processes in the hospital, a performance support environment using the five moments of learning need. For me, as a "tool man" I could not help noticing how simple the tooling is they use. It is a reference guide. They have used the work process to organize the content and create some context. It also became apparent to me that maintaining the content is at least as big of a problem as it is with learning.

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