The phrase “digital transformation” is used with increased frequency these days. It is one of those terms people invoke in business conversations while everyone nods in agreement, saying, “Yes, we must digitally transform.” But does anyone in that conversation know what it really means — and does it mean the same thing to everyone? I guarantee at least one person in that conversation thinks it means we are all going to turn into robots. (It doesn’t.)
Instead, it refers to organizations adopting new technologies or adapting existing ones to achieve efficiencies in business; using technology to improve what were once analog processes. In essence, it means a lot of automation (and maybe some robots) are on the way — or already here.