Lessons in Customer Onboarding: Best Practices for Helping Customers Achieve Their Goals

Effective customer onboarding can make the difference between simply helping someone become a user and building a long-term relationship that’s beneficial for both sides. Towards that goal, certain pieces of the onboarding process become extremely important in making sure that customers can achieve the success they’re after with your product offering.

We sat down with Ken Clemens, Customer Success Manager at Thought Industries, to take a look at some best practices and explore the ways to fine-tune your own onboarding program.

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