Listening

Listening, as I mentioned, in this case to Guy Wallace. As one of the premier promoters of evidence-based design, he responded to my question about what to post on with:

Any “How Tos” using methods, tools and techniques that you’ve found to work in L&D and Performance Improvement.

Since I am a fan of Guy’s work, I thought I should answer!  Now, obviously I don’t work in a typical L&D environment, so this list is somewhat biased. So I mentally ran through memorable projects from the past and looked for the success factors. Besides the best principles I usually advocate, here are a few tips and tricks that I’ve used over the years:

Engage.

 Obviously, I wrote a book about this, but some of the quick things I do include: embed the decisions they should be making in contexts where they make sense as Henry Jenkins put it: “put the player in a role they 

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