LMS Implementation Strategy Tip: Provide Support for the users of your new LMS

Continuing on my series of posts regarding “LMS and Elearning Implementation: Formulating a Successful Strategy”, the next phase of the process is ensuring you have proper support processes and mechanisms in place at the point of “go live” for your new Learning Management System.

Once your LMS is in place and your learners are actively using the system, it can be easy to think your job is done.  However, you must ensure that sufficient support mechanisms are in place to continue to assist your users.
You must make sure you have a support process in place and support personnel trained before you roll-out the system.

So what kind of things do you need to consider here? Let’s look at a few examples:

How will you orientate your learners on the new LMS?
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