LxD: Designing for Learners, Not Just Content

Have you ever been sent to training that just didn’t ring true? Perhaps it presented steps as too simple (“Then just get everyone to agree and implement your plan”) or offered unworkable performance tips (“Set aside a half-hour every day to reflect on your obstacles and achievements”) or included a tipoff that the designer had no idea about the reality of your work (My postal-service husband says he laughs at the unrealistic training videos he’s assigned to watch, because “the customers always have exact change”.)

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