Make Your Customer Training Surveys Customer-Focused

Training surveys are one of THE most used tools in the customer education manager's toolbox. Surveys can impact everything from course design to facilitator hirings. The problem with most surveys is that they're not used properly. They're too long, go un-answered, don't provide actionable data, or just pile up in someone's desks, never to be used.  

A customer education manager must then ask the question, "Are training surveys worth it anymore?" After all, if they're not giving us sincere data, actionable data, why bother?

It is time to rethink the training survey.

So, how can training managers get sincere, actionable data from customers?

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