Making Learning Available in the Flow of Work Using AI

There has been a drastic change in the work culture post-pandemic. Over the past year, we have observed the transition from everyday office to remote and flexible work environments, and the growing importance of upskilling and reskilling. However, one area that needs due diligence is the need to change how employees learn on the job. Organizations are required to create learning opportunities that support real-time performance scrutiny and are integrated into daily workflow, allowing employees to learn while on the job.

According to a survey of over 4,000 learning and development (L&D) and business professionals, when asked how their workplace learning could be improved, the most common response was that people don’t have enough time to acquire new skills. This has been a long-standing challenge. Josh Bersin came up with the concept of learning in the flow of work to foster learning challenges within an organization. He described the concept as pertaining to informal learning that employees do throughout the day and then apply it to the tasks they’re currently working on.

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