Making the Business Case for Your Customer Training LMS: How to Assess Your Product Training Programs

As the project leader, you are responsible for building the business case for adopting or replacing the learning management system (LMS) to be used for customer training. To ultimately convince management that the adoption of learning technology is essential, you must prove that your education business for customers is lacking.

That starts by assessing the current state of your customer training efforts.

From our experience, the best way to make that happen is by following this three-step process:

Assemble your team. Choose an assessment format. Select the topics that make up the assessment.

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