This is a completely imaginary conversation. No characters in the convo are based on real people – I’m just bored and imagining conversations I might have with editors…
Lead-in
Work with a partner. Perform a dialogue based on the following roles:
Student A: You’re a shop assistant. You are working behind the counter at a high street clothes shop (probably not Topshop as that wouldn’t make this resource future-proof). A customer (Student B) has a request. Deal with the customer’s request appropriately.
Student B: You’re a customer in a high street clothes shop. You would like to return a shirt you bought last week.
The shirt has shrunk in the wash The colour has also faded You’ve lost the receipt, so there’s no proof of purchase You would like a full refund
Tags: editor • EFL • ELT • General • materials writing • rants • role-play • tasks