Measure Your Onboarding Training Efforts and Fine-Tune for Success

Meticulously crafted and iterated onboarding programs are crucial to your customer success strategy. The importance of training or, more specifically, behavior change, is not to be understated. A clear understanding of how successful your customer is “going to be” without a crystal ball is hard. This means that measuring those onboarding efforts are also equally as critical as the efforts themselves. So, how do we identify the KPIs that we can measure to become more predictive?

Read the full story by


Lessons in Customer Onboarding: Best Practices for Helping Customers Achieve Their Goals 7 Steps to the Perfect Customer Onboarding Program
We are updating our Privacy Policy, so please make sure you take a minute to review it. As of May 25, 2018 your continued use of our services will be subject to this new Privacy Policy.
Review Privacy Policy OK