Measure Your Onboarding Training Efforts and Fine-Tune for Success

Meticulously crafted and iterated onboarding programs are crucial to your customer success strategy. The importance of training or, more specifically, behavior change, is not to be understated. A clear understanding of how successful your customer is “going to be” without a crystal ball is hard. This means that measuring those onboarding efforts are also equally as critical as the efforts themselves. So, how do we identify the KPIs that we can measure to become more predictive?

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