Measuring Business Impact: Step 2 – Define Business Impact Indicators

In a recent blog post titled: Are You Measuring the Business Impact of Your Employee Training Programs?  we identified a 4 step process for demonstrating the value of your employee training programs through measuring business impact. Defining the problem and your employee training solution is the first step in measuring business impact. The second step in this process is to define your business impact indicators. The goal of this step is to identify what achievements you’d like to see that would successfully address the problem you identified in Step 1. Depending on the size of your training initiative, are you looking for impact across your organization, a region, or a department? What employee behavioral changes do you expect from your training and how can you determine if these changes have taken place? What type of data can you collect to measure impact?

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