How do you know if blended learning is working in your organization? People and their skills represent strategic functions of the business. But the cost of your investment in human resources is also always a concern. We should consider how to measure the effectiveness of that investment.
Measuring the impact of blended learning is no different from measuring the impact of learning generally, other than having a few more elements to measure. And we know that measuring the true impact of learning on an organization can be challenging. You are likely familiar with Kirkpatrick’s model1 of the 4 levels of evaluation:
The higher you go up the levels, the more time and resources required, but the better the information you obtain. Level 1: Reaction