Minding our own Business

Not every performance problem is a training problem. We need to know which is which, and stick to the problems we can solve. Throwing training at all every performance problem doesn’t work, and guess which department gets blamed when it doesn’t?

Some years back, I was called by a person who introduced herself as the director of a large botanical park. “We need motivational training,” she said.

“That’s great, I’m in the training business,” said I. “How many people do you need trained?”

“200,” she said.

“In what size groups?” I asked.

“What do you mean?” she replied. “All 200.”

“Oh,” said I, not quite understanding. “And how long do you have for the training?”

“An hour,” she said.

“I see,” I said. “So what you really want is a presentation.”

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