Moe’s Southwest Grill Ensures Food Safety Requirements with Online ServSafe Integration

Moe’s Southwest Grill is a fast-casual brand with more than 700 locations throughout the United States and Jamaica. Except for four locations, Moe’s is almost completely franchised and works with a diverse group of 158 franchisees. To serve the needs of many different franchisees, Moe’s must set their food safety standards at the corporate level and ensure those standards are being upheld. After evaluating their food safety needs, Moe’s determined that their ServSafe certifications needed to be tracked at every location.

Tracking Food Safety Certifications

With multiple franchisees, Moe’s is faced with different levels of manager and employee engagement. Engagement levels are a huge challenge to the training department and the restaurant industry in general. A study by TDn2K reports that 51% of general managers are not engaged and nearly 15% are actively disengaged. Battled with this statistic, Moe’s was tasked with getting all team members on the same page with the same understanding of the importance of tracking food safety certifications.

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