More skills are needed to help AI plug skills gaps - Joe McKendrick, ZDnet

AI is potentially a powerful tool for keeping talent on board and engaged. But talent is needed to make things happen. Artificial intelligence -- and related forms of high-level automation and analytics -- have become the tool of choice for helping businesses plug their ever-persistent talent gaps. The catch is, however, businesses are struggling to find the skills necessary to identify, build, and deploy the AI and automation needed to resolve their skills shortages. AI is potentially a powerful tool for keeping talent on board and engaged, For example, Kshitij Dayal senior VP at Legion points to AI-driven capabilities, such as AI-powered workforce management and demand forecasting, scheduling agility through better workforce management, and, importantly, fostering a positive work environment by increasing knowledgeability about employee wants and needs. Automating tasks with AI, or augmenting human labor, means greater productivity across the board. Acute skills shortages are better addressed, while workers and managers can concentrate on higher-level tasks. 

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