Narration from video almost inaudible

Another department did a screen recording with an audio narration. They gave it to me as a mp4. The video portion was unusable, but the audio was exactly what I wanted. So, I started a new Video Demo in captivate 2019, played the video in the background and captured the system audio while I steered along in the active video recording window. It was all falling into place quickly.

Playing form the timeline, it was just fine. However, when I used Captivate’s Preview or viewed a published SCORM item, the audio was practically inaudible.

I tried many iterations, like importing the audio as an mp3 and  a wav. Same results. During a couple tests, I played the audio file while screen recording with some other streaming audio playing from Pandora. I could heard the Pandora audio just fine, but the narration was just a bunch of scratchy noises.

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