Despite the prevailing rhetoric for the Learning & Development function to be “data driven”, data for the purposes of evaluating what we do is notoriously hard to come by.
Typically we collect feedback from happy sheets (which I prefer to call unhappy sheets) and confirm learning outcomes via some form of assessment.
In my experience, however, behavioural change is reported much less often, while anything to do with business metrics even less so. While I recognise multiple reasons for the latter in particular, one of them is simply the difficulty we mere mortals have in accessing the numbers.
Which has been a long-standing mystery to me. We’re all on the same team, so why am I denied the visibility of the information I need to do my job?