NRF recap: Consistent frontline performance is key to your 2021 retail strategy

2020 turned retail upside down. Stores became fulfillment centers, and associates became safety champions and rule enforcers. The ways we shop changed, with a host of new options like buy online, pickup in store (BOPIS) and same-day ship from store. Policies and procedures changed on a dime in response to public health requirements and market … Continued

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