Onboarding Employees for Great Experiences

It’s generally accepted that onboarding employees is a critical first step in their employee experience. It’s also good for the organization.

As a manager, would you like a fully engaged employee or a disengaged employee? How about as a customer?

Engaged employees are more productive, efficient and happier. They have an important role to play in delivering great customer experiences, regardless of where they are in your organization.

Engaging your employees fully has to start at the beginning. This means supporting an employee onboarding vision that supports your customer experience.

There is often confusion between orientation and onboarding. Orientation is necessary. It’s important to show a new employee where to find the restroom and make sure all the new hire paperwork is signed. Onboarding is a longer-term effort to help employees feel capable, confident and empowered in their new roles.

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