#OnboardingSOS Part 5: Getting managers involved in onboarding early and often

Frontline managers are the most important people in modern workplace learning. They are the “boots on the ground” who drive employee performance and provide ongoing support. They hold employees accountable for their behavior AND will ultimately be held accountable for their employees’ behavior. Therefore, it is critical for frontline managers to play an intimate role in a reimagined approach to onboarding.

Unfortunately, manager involvement in traditional onboarding can vary wildly—even within the same organization. In some cases, a manager may take on the role of frontline trainer while simultaneously trying to handle their management responsibilities. On the other side of the spectrum, the manager may be completely absent during formal onboarding only to meet the employee once they are handed off after training is complete. Neither of these scenarios involve the manager in a way that best promotes continuous, personalized development.

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