PERFORMANCE SUPPORT: Is Devolution in Training Blocking Evolution in Performance?

Many of my Performance Support colleagues and I have lamented over and struggled to find why the adoption of performance support technology has been so difficult. Having been in the L&D discipline for over 30 years, I can see why, and it’s not a failure of L&D. It’s a failure of the Training paradigm in which we’ve devolved as we have evolved. We are walled in by the myth that Training drives performance… and we have successfully evolved deeper within the walls of that paradigm to innovate and improve our learning solutions. Sadly, that evolution has given rise to a devolution of the ultimate strategic business objective of enabling sustained capability and workforce performance at Point-of-Work.

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