Performance support isn’t just-in-time learning. But people learn.

At LT2016 I picked up a quote attributed to Clive Shepherd that experiential learning = experience plus reflection. I can’t verify the quote but I’d been thinking during the day about performance support. I see performance support as a tool, not necessarily a form of learning.  You use it because you need to know, or be reminded,  how to do something right now.  The organisation you work for should provide it as a tool, just as it provides furniture, equipment and software. Or let you get access to the online sources we take for granted in our ‘real’ lives. Is performance support learning? I’ve often seen performance support described as ‘just in time

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