PERFORMANCE SUPPORT:  Running the Entire Race

In the comparison to a 400-meter relay race, Training does not fail. Training delivers a quality product for 25% of the race and makes a successful hand off to…ummm…the Help Desk? This is not a sustainable solution. Training doesn’t fail…the expectations of what training can deliver fails, and that’s because expectations are not aligned with the entire scope of the race. This is a misdiagnosis of how to sustain a dynamic learning performance ecosystem. Training is critical…and always will be…but serves only part of a longer race. That’s a paradigm failure; not a failure of L&D.

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