Personalized Learning at Scale? Enter the Virtual Coach

It’s no secret that the world has gone digital. Whether its concert tickets, social media, or product brochures – everything is in a digital format, and the spotlight is on how the user experiences these resources.

In an era coined the “Experience Economy”, society has moved away from a material mindset and towards a greater appetite for experiences. Unsurprisingly, leading the charge in this new economy is the largest generation in the workforce: Millennials, a group forcing entire industries to adapt to their changing expectations of work and life – and enterprise learning is no exception.

Learning products were typically passive catalogs of one-off training materials, designed purely to be consumed to acquire more knowledge before moving on. This was an overly formalized process in which impact didn’t matter as long as the activity was completed.

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