Placing Employee Experience at the Core of Onboarding Programs

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Human beings are hard-wired to respond to experiences. It is this concept that has contributed to the rise of leading companies, such as Amazon and Netflix, and the crushing demise of their competitors. Today, understanding and optimizing User Experience (UX) and Customer Experience (CX) has emerged as a key strategic priority for business leaders.



While the scope of “CX” is broader than that of “UX,” both disciplines deal with all the ways in which humans (users or customers) interact with products, brands and organizations, as well as how they feel about these interactions. Investing in human-centered design is no longer optional in a highly competitive global economy– delivering both positive user and customer experiences is a critical competitive differentiator.

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