Placing Employee Experience at the Core of Onboarding Programs

Want to find out more about the key role of onboarding & get concrete tips to implement great onboarding programs? Download our white paper by clicking here!

 

Human beings are hard-wired to respond to experiences. It is this concept that has contributed to the rise of leading companies, such as Amazon and Netflix, and the crushing demise of their competitors. Today, understanding and optimizing User Experience (UX) and Customer Experience (CX) has emerged as a key strategic priority for business leaders.

 

 

While the scope of “CX” is broader than that of “UX,” both disciplines deal with all the ways in which humans (users or customers) interact with products, brands and organizations, as well as how they feel about these interactions. Investing in human-centered design is no longer optional in a highly competitive global economy– delivering both positive user and customer experiences is a critical competitive differentiator.

Read the full story by

Tags:

RELATED READS
Are You Ready to Turn On Your Collaboration Superpowers? ICRC’s Onboarding Program: Designed to Prepare Their Staff for the Field
We are updating our Privacy Policy, so please make sure you take a minute to review it. As of May 25, 2018 your continued use of our services will be subject to this new Privacy Policy.
Review Privacy Policy OK