POINT-of-WORK ASSESSMENT:   Workflows & Processes

PWA deliverables facilitate "different conversations" we must have with operational stakeholders to position that their training requests and our subsequent training solutions may only partially address the productivity and performance challenges they face. Training may or may not be a viable solution. It's our job to make that distinction, and doing so shifts our role to a true business partner as opposed to running a drive-through window where training orders are quickly filled.

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