We need to get to where true business value is generated – the Point-of-Work. Given there are many roles and a multitude of tasks that comprise diverse Points-of-Work there is no single-pass discovery effort holistic enough to identify performance restrainers in this mash-up of potential challenges and the measurable outcomes we seek, so I ask again – Where do we begin?
Tags: #empathy #pointofwork • agile • Discovery & Consulting • Point of Work Assessment • transformational change • Workforce Transformation